PakExcise.com respects your privacy and is committed to protecting the personal information you share with us while using our private vehicle, license, token tax, route permit, data correction, e-challan, and excise facilitation services in Pakistan.

PakExcise.com is a private facilitation service and is not affiliated with Excise & Taxation, MTMIS, NADRA, ICT Excise, Safe City, or any Government of Pakistan department.

Information We Collect

When you use PakExcise.com, submit a request, contact us on WhatsApp, fill a form, create an account, or apply for a service, we may collect:

Name
Phone number
Email address
CNIC-related document images where required
Vehicle registration number
Vehicle documents or images
Service request details
Payment proof or receipt screenshot
Application tracking details
Communication history with support
Technical data such as browser type, device type, IP address, and website activity

We only collect information that is needed to process your request, guide you about required documents, provide support, verify payment, or improve our services.

How We Use Your Information

PakExcise may use your information to:

Process vehicle, license, token tax, e-challan, and related facilitation requests
Contact you regarding your application or inquiry
Verify submitted documents or payment proof
Provide status updates and customer support
Generate invoices or service records
Improve website performance and user experience
Prevent misuse, fraud, spam, or unauthorized access
Maintain internal audit logs and application history
Comply with applicable legal, security, or operational requirements

Document and File Storage

Some services may require document uploads such as CNIC images, vehicle documents, registration details, or payment proof. These files are used only for the purpose of processing your selected service request.

We use reasonable technical and organizational measures to protect uploaded documents, including restricted access, secure storage, and role-based access controls.

WhatsApp and Third-Party Communication

If you contact PakExcise through WhatsApp or submit a request where WhatsApp follow-up is required, your communication may be handled through WhatsApp. WhatsApp is a third-party platform and has its own privacy practices.

PakExcise may also use third-party services for hosting, analytics, email, file storage, payment proof handling, notifications, and security.

Analytics and Cookies

PakExcise may use cookies and analytics tools to understand website traffic, page performance, user behavior, and service interest. This helps us improve the website and provide a better user experience.

You can manage cookies through your browser settings. Some essential cookies may be required for login, language preference, theme preference, and application tracking.

We Do Not Sell Your Data

PakExcise does not sell your personal information to advertisers or third parties.

We may share limited information only when required to process your selected service, provide support, maintain security, or comply with legal obligations.

Data Security

We use reasonable security measures to protect your information. However, no internet-based service can guarantee 100% security. You should avoid sharing unnecessary sensitive information and ensure that uploaded documents are clear, correct, and relevant to your request.

Data Retention

We may retain application records, documents, invoices, payment proofs, support messages, and audit logs for as long as needed for service processing, customer support, legal compliance, dispute handling, and business records.

Where possible, unnecessary files may be removed after service completion or after a defined retention period.

Your Rights

You may contact PakExcise to request:

Correction of inaccurate information
Access to information related to your application
Removal of unnecessary submitted data where possible
Clarification about how your information is used

Some records may need to be retained for security, audit, legal, payment, or service history purposes.

Contact Us

For privacy-related questions, contact us:

Email: info@pakexcise.com

Phone / WhatsApp: 0345-0664441

Support Hours: Monday to Sunday, 7:00 AM – 12:00 PM

Maintenance

Maintenance