Refund Policy

This Refund Policy explains when a refund may or may not be available for PakExcise private facilitation services.

PakExcise.com is a private facilitation service and is not affiliated with Excise & Taxation, MTMIS, NADRA, ICT Excise, Safe City, or any Government of Pakistan department.

Refund Eligibility

A refund may be considered if:

• Payment was made by mistake
• Duplicate payment was received for the same application
• PakExcise is unable to start the agreed facilitation service
• The user cancels before any review, processing, document verification, support work, or coordination has started
• A wrong payment was sent and verified by PakExcise support

Refund approval depends on application status, payment verification, work completed, and the nature of the service request.

Non-Refundable Cases

Refunds may not be available if:

• PakExcise has already started document review, support, coordination, submission, verification, or processing work
• The service was delayed due to incorrect, incomplete, unclear, or invalid user documents
• The user submitted wrong CNIC, phone number, vehicle number, or service details
• The request was rejected by an official department or third-party system due to user-side issues
• The user does not respond to support requests
• Government fees, challans, taxes, penalties, courier charges, or third-party charges have already been paid
• The service has been completed or marked as completed
• The user changes their mind after work has started

Government Fees and Third-Party Charges

Government fees, official taxes, challans, penalties, courier charges, payment transfer charges, and third-party service charges are usually non-refundable once paid or submitted to the relevant platform, department, or service provider.

PakExcise facilitation charges are separate from official/government charges where applicable.

Refund Request Process

To request a refund, contact PakExcise support with:

• Application tracking ID
• Payment proof
• Phone number used for the application
• Reason for refund request
• Bank/JazzCash/EasyPaisa details where applicable

PakExcise will review the request and respond after checking payment status, application status, and work completed.

Refund Timeline

If approved, refunds may take time depending on the payment method, bank, wallet provider, or manual processing schedule. Any transfer charges may be deducted where applicable.

Cancellation

Users may request cancellation before work starts. Once support, document checking, application handling, coordination, or payment processing begins, cancellation may not qualify for a full refund.

Contact Us

For refund-related questions:

Email: info@pakexcise.com

Phone / WhatsApp: 0345-0664441

Support Hours: Monday to Sunday, 7:00 AM – 12:00 PM